Customer Feedback

Below is just a small snippet of reviews we've received over the years, more reviews can be found on the respective platforms like Google, AutoTrader and on our Facebook page!

We're also proud to have received the Highly Rated award from AutoTrader for Customer Service in 2021.

Rated 4.9 out of 5

from 190+ reviews

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Rated 4.7 out of 5

from 250+ reviews

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Great company!

By Benjamin H

Empire cars have excellent customer service and offer alot of services and are just generally very helpful!

Excellent service

By Ibuchi C

Excellent staff, warm, inviting and friendly.

Great customer service

By Denilson

Bought my bmw 1 series and was pleased with the customer service. Was paranoid at first based on previous experiences with other dealerships but with the type of service and car quality I received, restored my trust. Had a little issue with the car boot and I called the dealership and they were ever ready to help. 5 stars experience without the boot issue.

Great dealer, great vehicle and extremely helpful

By James

From start to finish very easy to work with and accommodating.,Purchased an X5 and so far very pleased with it. All the staff were helpful, highly recommend this dealership. Would purchase again from then nothing was rushed or unclear. Thank you.

Prompt and professionals

By Arti G

Prompt and professionals. It was a very good experience dealing with Empire cars.

Very professional and fast service

By Nail K

Very professional service.

Great service and just what I was looking for!

By Rachael L

Very professional and friendly service. Really happy with my new car and looking forward to driving it for many years to come!

Excellent service

By Jonathan A

Excellent team! Friendly and helpful! Good selection of cars

Fantastic service, highly recommended

By Stephanie S 26th Dec

Excellent customer service, we will definitely use this company again when we upgrade my husbands car next year!

Trustworthy Dealer

By Nicholas T 11st Dec

My experience at Empire Cars was excellent. The Manager was thoroughly helpful, professional and, I felt, trustworthy throughout. There was never any hard sell and I was given the time I needed to make a decision. I would happily recommend this dealer.


By Darcy M 10th Dec

Very nice staff, very helpful put a lot of time into getting finance for myself great garage!!

happy customer

By Kenneth D on 24 Aug

from the moment i walked in to the moment i left they looked after me with a friendly smile. even the guys cleaning the cars were a happy bunch.

Great deal on a new car

By Gary R on 23 Aug

Professional honest and friendly service. Got a great deal on my trade in and the new car

Great Customer service!, really helpful.

By Jake B on 22 Aug

Brought a lovely Audi a3 really happy with it , would highly recommend Empire cars.

Car purchas

By Joe S on 20 Aug

The best garage I have dealt with in many a year,excellent customer service,I didn't have to do a thing it was all done in a professional manner brilliant thank you very much 10/10

Best car dealers

By paulius E on 17 Aug

Extremely friendly and helpful staff. Car was ready to be taken home before we even finished signing the paperwork. Would highly recommend to anyone.

Very happy!

By Heather F on 28 Jun

Amazing experience! Travelled from Leeds yesterday, they definitely made it worth my while. I was certain on the car I wanted. Smooth process and they offered me the best price! Very happy with my purchase!

Friendly, honest and efficient

By Leah S on 23 Jun

Friendly, honest and efficient service, very helpful and not pushy at all. Clearly knows a lot about cars which is great!

Great Car Dealership

By Triesse C on 02 Jun

I recently part exchanged my old car and brought a new one from Empire Cars. They were so helpful and understanding. During the whole process they explained everything in detail so I knew all the information about the car/part exchanging my car before any agreement was made. They made my experience very comfortable and I will be back in the future. I couldn't recommend a better dealership in the area. Thanks again.

Travelled from Aberdeen

By ian B on 27 May

I had a very good experience with Empire Cars. Imran is a gentleman and done everything he said he would. Stuck to the deal we made over the phone. I traveled from Aberdeen to collect the Audi Q7 I bought from them.

Great people to deal with

By William K on 17 May

Great to do business with and very competitive prices. I got a great deal


By Lee P on 16 May

Great guys. Really happy with the car and the service from Empire. Thank you for all your help Imran. Great cars at a good price


By NIKKI W on 15 May

Friendly and helpful service from start to finish. Would definitely recommend.

Thanks again Empire cars

By Mohamed I on 28 Apr

It was my second time to deal with Empire cars in the last two months and again they proved to be very efficient friendly and professional will definitely recommend them to everyone. Thanks again Empire cars

Happy with outcome!

By samir M on 23 Apr

Great customer service and professionalism within the team. Friendly & negotiatable,I would highly recommend to a friend/family!

The Best Experience of Buying/Selling a Car.

By Malcolm A on 08 Mar

From the telephone call enquiring about the car, through my dealings with all three sales staff and the negotiations on the purchase of the car I bought, the whole experience was relaxed, suitably informal and very professional. I sat down to 'negotiate' the part-exchange of my car and the purchse of my new one and the price I was given to complete the deal was excellent. I had no hesitation in agreeing the deal and all the necessary formalities were completed with quiet professionalism, including taxing the new car 'on-line', arranging free one month insurance cover as a back-up (as I arranged cover from the office prior to leaving) and the hand over of all the history and documents. This was my first experience with Empire Cars Bedford Ltd and I have nothing but praise for the way they conduct their business. I cannot recommend them highly enough, so thank you team for making the whole experience so easy.

Empire cars is the one for you!

By Ellie D on 06 Mar

An amazing, friendly car garage! I couldn’t of bought my car from better people! So kind and helpful.

Excellent service will definitely recommend them

By amr I on 02 Mar

They were recommended by a family member who bought few cars from they a very professional work for me and found me the car I wanted, and the service was very professional. I will definitely recommend them.

my Honda Jazz

By RODNEY S on 25 Feb

The salesman was very helpful,professional,and friendly, small company but BRILLIANT.

Fantastic, helpful, genuine quality!!

By nathan R on 24 Feb

Genuine great car salesmen. Very helpful and done everything he could to finalise the deal I wanted. Genuinely cared about getting the best deal for me. The car had nothing to fault and was exactly how advertised!

Professional and friendly

By SHIRLEY D on 24 Feb

Everybody was helpful without being pushy and when I collected my car everything done in a professional friendly manner. I am so pleased with my car and price paid.

Easy process and helpful staff

By Holly Ann B on 20 Feb

Helpful, quick and polite. Car is as was advertised.

Come highly recommended!

By natasha anne K on 19 Feb

Very professional, helpful, friendly people. Made the whole process so easy and explained everything throughout. Will definitely go back again.

Buying a new car

By Honorata S on 13 Jan

After a long time looking for a car and coming across lots of salesman giving you farytale stories i visited Empire Cars. I went there to just to see a car and i ended buying one straight away. The car was exactly the same as it was described on their website and the sales Lady Sarah was very pleasant and genuine. If in the future i decide to change my car i will definitely go back to the Empire Cars and i highly recommend to all my friends.

Excellent car dealers

By RICHARD A on 05 Jan

Extreamly customer focused, fantastic value and their attention to detail was first class. At last a high street car sales company that ticks every box, highly recommended. I purchased an Audi Q5 for my wife and we couldn't be happier! After a week of owning the vehicle they corrected a few issues without hesitation and without cutting corners on cost. I will deffinately be going back for my next car.

First time buyer

By sam G on 02 Jan

Great service, helped a lot and answered all my questions

Excellent service and price

By Jorawer T on 27 Dec 19

Found the buying experience easy and relaxed, the owner came out on his day off to accommodate my requirement to purchase a car quickly and at a great price.

First class servise freindly helpfull Imarn

By BILL B on 27 Nov 19

First class would reconmend any body buying a car to call Empire cars 5 stars for me

Well worth a visit!!

By DARREN A on 13 Nov 19

Quick, easy to deal with and sold me a good quality car. Came away very pleased😁

Brilliant service

By MARY K on 01 Nov 19

Brilliant service and will use again. Imran was very helpful throughout

My experience in Empire Cars

By mei sum L on 22 Oct 19

The service was really good. The staffs were very friendly and helpful as well as patient.


By Omo A on 18 Oct 19

Empire car transparency and efficient in all areas. I was looking for a reliable car that won't cost me harm and a leg. They got it for me. Very happy, drove away with a new car less than 3 hrs,.


By Munashe M on 16 Oct 19

Most amazing customer service I have ever experience in my life! So patient and amazing sales man

I highly recommend!

By mary-anne C on 16 Oct 19

Empire Cars Dealership in Bedford is the most honest and efficient dealership I have ever had the pleasure of buying a car from. I bought a Mercedes Benz C-Class which is immaculate and a dream to drive. They traded my old Mercedes in for a good price. The people were efficient, friendly and went the extra mile. The even did the road tax for me without me asking. The finance company made an error and I paid more in deposit than I should. I didn’t realise until they phoned me to tell me they owed me the difference. Honesty, reliability, efficiency and an excellent buy are very hard to find nowadays. I highly recommend! An excellent dealership!

Five star service

By Lito A on 18 Sep 19

Good communication and no pressure sale. Very friendly staff and helpfull. We will come back again. Thank you to every one at empirecars to make buying car very easy.

Great experience

By Claudio D on 09 Sep 19

Easy and pleasant experience. Their team really helped me out and I would not hesitate in recommending customers to Empire Cars as they provided great service from start to finish!

Superb Service

By Gearoid W on 07 Aug 19

Fantastic Service, knowledgeably staff so helpful and friendly. Top quality cars at reasonable prices. The owner offered a super deal and included many extras. 12 Month MOT, warranty and topped up the fuel. I couldn’t recommend them highly enough. Will be back again when anyone in the family needs a change.

Great Garage

By Shauna R on 02 Aug 19

Great experience when buying from this Garage. Very happy customer. Thank you

First class team.

By Kin Laap M on 01 Jul 19

The team at Empire Cars were first class. Friendly and professional. They helped me purchase the Vehicle I wanted. They explained everything clearly to me and their prices are very competitive. Highly recommended.

Excellent Experience

By Ricky B on 22 Jun 19

An excellent experience from a friendly team. Very responsive to my queries providing detailed information for me to make an informed decision. Delivery was a prompt and personal service with great communication until my new car arrived. Aftercare has been great too, taking an interest in my purchase satisfaction. Highly recommended 5 ⭐️ Thank you

A great local garage!

By Alfie B on 24 May 19

A good, honest garage with a great range of cars at fair prices. Picked up my Audi from them last week and considering it's a 7 year old car, under the bonnet it looked like it had just rolled out of the factory (thanks to the garages' attention to detail). A fresh MOT and service on the car too and they took me through all of the points from the recent MOT and how they were rectified. Offered the extended warranty but weren't pushy. To make me feel even more confident in the car we negotiated in a cambelt and water pump replacement into the price and they got it done for me no problem a week later. Unlike many garages in the area these guys actually WANT to sell you a car, they want your business and they deserve it. Would definitely use them again!

Great service.

By Ceri T on 20 May 19

Great customer service and now I have a fantastic car! Would definitely recommend and return to Empire Cars!

Great service

By Alpar T on 12 Feb 19

This is absolutely the best service what I ever had!!! Those guys are so nice and the whole team is a 5star ! They’re paying much more for our vehicle as any other “webuyservices” and the full procedure was easy and smooth! I don’t have anything else what to say,I just simply recommend them for everyone!!!! Thanks again!

Excellent service that I can recommend to other b

By DAMIAN P on 07 Feb 19

Excellent service that I can recommend to other buyers

Excellent Emire Cars Service!

By Georgi I on 27 Nov 18

The service from Empire Cars was Great. Very kind and Good approach . Easy to work with the company, very professional service. Thanks . I was very satisfied !

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